/* Feniks Musteri Portali - ortak stil.
   Marka renkleri logodan: lacivert #002B4A, turuncu #F7B123. Silme kirmizi #C0392B.
   Tasarim: acik/beyaz yuzeyler; lacivert yalnizca aktif menu, baslik ve vurgularda. */
:root{
  --lacivert:#002B4A;
  --lacivert-700:#003a63;
  --lacivert-050:#eaf1f6;
  --turuncu:#F7B123;
  --turuncu-600:#e09c0c;
  --turuncu-050:#fef4e0;
  --turuncu-100:#fde9c4;
  --kirmizi:#C0392B;
  --yesil:#1f8a52;
  --ink:#16232e;
  --mut:#617486;
  --line:#e2e8ee;
  --line-soft:#eef2f6;
  --bg:#f6f8fa;
  --card:#ffffff;
  --radius:12px;
  --shadow:0 1px 2px rgba(0,43,74,.05), 0 6px 20px rgba(0,43,74,.05);
  --shadow-lg:0 12px 40px rgba(0,43,74,.14);
  --font:'Inter',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Helvetica,Arial,sans-serif;
}
*{box-sizing:border-box}
html,body{margin:0;padding:0}
body{font-family:var(--font);color:var(--ink);background:var(--bg);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased}
a{color:var(--lacivert)}
h1,h2,h3{margin:0;font-weight:700;letter-spacing:-.01em}
button{font-family:inherit;font-size:14px;cursor:pointer;border:none;border-radius:8px;padding:9px 16px;font-weight:600;transition:.15s}
button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--turuncu);outline-offset:1px}
.btn-primary{background:var(--turuncu);color:#3a2600}
.btn-primary:hover{background:var(--turuncu-600)}
.btn-nav{background:var(--lacivert);color:#fff}
.btn-nav:hover{background:var(--lacivert-700)}
.btn-ghost{background:transparent;color:var(--lacivert);border:1px solid var(--line)}
.btn-ghost:hover{background:var(--lacivert-050)}
.btn-danger{background:var(--kirmizi);color:#fff}
.btn-sm{padding:5px 11px;font-size:12.5px}
button:disabled{opacity:.5;cursor:not-allowed}
input,select,textarea{font-family:inherit;font-size:14px;padding:9px 11px;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--ink);width:100%}
label{font-size:12.5px;font-weight:600;color:var(--mut);display:block;margin-bottom:5px}
.muted{color:var(--mut)}
.hidden{display:none!important}

/* ---- Giris ekrani ---- */
.auth-wrap{min-height:100vh;display:grid;place-items:center;padding:24px;
  background:var(--bg)}
.auth-card{width:100%;max-width:400px;background:var(--card);border:1px solid var(--line);border-radius:16px;box-shadow:var(--shadow-lg);padding:34px 30px;border-top:3px solid var(--turuncu)}
.auth-logo{display:flex;align-items:center;gap:11px;margin-bottom:8px}
.auth-logo img{height:34px;width:auto;display:block}
.auth-logo .mark{flex:0 0 auto}
.auth-logo .txt{font-weight:800;font-size:19px;color:var(--lacivert);letter-spacing:-.02em;line-height:1}
.auth-logo .txt small{display:block;font-size:11px;font-weight:600;color:var(--mut);letter-spacing:.04em;margin-top:2px}
.auth-logo .sep{width:1px;height:26px;background:var(--line);flex:0 0 auto}
.auth-logo .tag{font-size:11px;font-weight:600;color:var(--mut);letter-spacing:.05em;line-height:1.3}
.auth-card h1{font-size:17px;margin:18px 0 4px;color:var(--lacivert)}
.auth-sub{color:var(--mut);font-size:13px;margin-bottom:20px}
.field{margin-bottom:14px}
.auth-card button[type=submit]{width:100%;margin-top:6px;padding:11px}
.auth-alt{margin-top:16px;text-align:center;font-size:13px}
.auth-alt a{cursor:pointer;font-weight:600;text-decoration:none}
.msg{padding:9px 12px;border-radius:8px;font-size:13px;margin-bottom:14px}
.msg-err{background:#fdecea;color:#8f2318;border:1px solid #f5c6c0}
.msg-ok{background:#e8f6ee;color:#155f38;border:1px solid #b8e3c9}

/* ---- Uygulama cercevesi ---- */
.shell{display:grid;grid-template-columns:236px 1fr;min-height:100vh}
.side{background:#fbfcfd;color:var(--mut);display:flex;flex-direction:column;position:sticky;top:0;height:100vh;border-right:1px solid var(--line)}
.side .brand{padding:18px 18px 16px;display:flex;align-items:center;gap:10px;border-bottom:1px solid var(--line-soft)}
.side .brand{flex-direction:column;align-items:flex-start;gap:5px}
.side .brand img{height:28px;width:auto;display:block}
.side .brand .tag{font-size:10px;font-weight:600;color:var(--mut);letter-spacing:.06em}
.side .brand .txt{font-weight:800;color:var(--lacivert);font-size:15px;line-height:1}
.side .brand .txt small{display:block;font-size:10px;font-weight:600;color:var(--mut);letter-spacing:.05em;margin-top:3px}
.side nav{padding:12px 10px;flex:1;display:flex;flex-direction:column;gap:2px}
.side nav a{display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:9px;color:var(--mut);text-decoration:none;font-weight:600;font-size:13.5px;cursor:pointer;border-left:3px solid transparent}
.side nav a svg{opacity:.7}
.side nav a:hover{background:var(--turuncu-050);color:var(--turuncu-600)}
.side nav a:hover svg{opacity:1;color:var(--turuncu-600)}
.side nav a.active{background:var(--turuncu-050);color:var(--lacivert);border-left-color:var(--turuncu)}
.side nav a.active svg{opacity:1;color:var(--turuncu-600)}
.side .who{padding:14px 16px;border-top:1px solid var(--line-soft);font-size:12.5px;color:var(--mut)}
.side .who b{color:var(--ink);display:block;font-size:13.5px;margin-bottom:2px}
.side .who button{margin-top:10px;width:100%;background:var(--lacivert-050);color:var(--lacivert)}
.side .who button:hover{background:#dde8f0}

.main{display:flex;flex-direction:column;min-width:0}
.topbar{height:60px;background:#fff;border-bottom:2px solid var(--turuncu);display:flex;align-items:center;justify-content:space-between;padding:0 26px;position:sticky;top:0;z-index:20}
.topbar h2{font-size:17px;color:var(--lacivert)}
.content{padding:26px;max-width:1180px;width:100%}
.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:18px;flex-wrap:wrap}
.page-head h1{color:var(--lacivert)}
.page-head .sub{color:var(--mut);font-size:13px;margin-top:3px}

/* ---- Kartlar ---- */
.card{background:var(--card);border:1px solid var(--line-soft);border-radius:var(--radius);box-shadow:var(--shadow)}
.card-pad{padding:18px}
.grid-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px;margin-bottom:20px}
.stat{padding:18px;border-left:3px solid var(--turuncu)}
.stat .lab{font-size:12px;font-weight:600;color:var(--mut);text-transform:uppercase;letter-spacing:.05em}
.stat .val{font-size:26px;font-weight:800;color:var(--lacivert);margin-top:6px;letter-spacing:-.02em}
.stat .val.pos{color:var(--yesil)} .stat .val.neg{color:var(--kirmizi)}
.stat .hint{font-size:12px;color:var(--mut);margin-top:2px}

/* ---- Filtre cubugu ---- */
.filterbar{display:flex;gap:10px;align-items:flex-end;flex-wrap:wrap;margin-bottom:14px}
.filterbar .fitem{min-width:150px}
.filterbar .quick{display:flex;gap:6px}
.chip{background:var(--card);color:var(--mut);border:1px solid var(--line);padding:5px 11px;border-radius:20px;font-size:12.5px;font-weight:600;cursor:pointer}
.chip:hover{border-color:var(--turuncu);color:var(--turuncu-600)}
.chip.on{background:var(--turuncu);color:#3a2600;border-color:var(--turuncu)}

/* ---- Tablo + Excel benzeri kolon filtre ---- */
.tablewrap{overflow:auto;border:1px solid var(--line-soft);border-radius:var(--radius);background:#fff}
table.grid{border-collapse:collapse;width:100%;font-size:13px;min-width:640px}
table.grid th{background:#f3f7fa;text-align:left;padding:0;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5;white-space:nowrap}
.th-inner{display:flex;align-items:center;gap:6px;padding:10px 12px}
.th-label{font-weight:700;color:var(--lacivert);cursor:pointer;user-select:none;display:flex;align-items:center;gap:5px}
.th-sort{font-size:10px;color:var(--mut)}
.th-funnel{margin-left:auto;width:22px;height:22px;border-radius:6px;display:grid;place-items:center;color:var(--mut);cursor:pointer;flex:0 0 auto}
.th-funnel:hover{background:#e4edf3;color:var(--lacivert)}
.th-funnel.active{background:var(--turuncu);color:#3a2600}
table.grid td{padding:10px 12px;border-bottom:1px solid var(--line-soft);vertical-align:top}
table.grid tbody tr:hover{background:var(--turuncu-050)}
table.grid tbody tr:last-child td{border-bottom:none}
.num{text-align:right;font-variant-numeric:tabular-nums}
.tag{display:inline-block;padding:2px 9px;border-radius:20px;font-size:11.5px;font-weight:700;white-space:nowrap}
.tag-gray{background:#eef2f5;color:#5f7382}
.tag-blue{background:#e4eff8;color:#12578f}
.tag-amber{background:#fdf0d8;color:#8a5a08}
.tag-green{background:#e3f4ea;color:#166b3c}
.tag-red{background:#fbe7e4;color:#9a2c20}
.tag-slate{background:#e8ecf1;color:#3f5566}

/* Excel benzeri filtre acilir kutusu */
.colfilter{position:absolute;z-index:60;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow-lg);width:230px;padding:10px}
.colfilter input[type=text]{margin-bottom:8px}
.colfilter .opts{max-height:190px;overflow:auto;border:1px solid var(--line-soft);border-radius:8px;padding:4px}
.colfilter .opt{display:flex;align-items:center;gap:8px;padding:5px 6px;border-radius:6px;font-size:13px;cursor:pointer}
.colfilter .opt:hover{background:var(--lacivert-050)}
.colfilter .opt input{width:auto}
.colfilter .cf-actions{display:flex;justify-content:space-between;gap:8px;margin-top:9px}
.colfilter .cf-actions a{font-size:12px;cursor:pointer;font-weight:600;align-self:center}
.colfilter .cf-cond{margin-bottom:8px}
.colfilter .cf-lab{font-size:11px;font-weight:700;color:var(--mut);text-transform:uppercase;letter-spacing:.04em;margin-bottom:4px}
.colfilter .cf-cond select{margin-bottom:6px}
.colfilter .cf-inputs{display:flex;gap:6px}
.colfilter .cf-inputs input{flex:1;min-width:0}
.colfilter .cf-sep{height:1px;background:var(--line-soft);margin:8px 0}
.colfilter .cf-bulk{display:flex;gap:6px;align-items:center;margin:6px 0 4px;font-size:12px}
.colfilter .cf-bulk a{color:var(--lacivert);cursor:pointer;font-weight:600}
.colfilter .cf-bulk a:hover{color:var(--turuncu-600)}

.empty{padding:40px 20px;text-align:center;color:var(--mut)}
.empty svg{opacity:.4;margin-bottom:10px}

/* ---- Ticket detay ---- */
.thread{display:flex;flex-direction:column;gap:12px}
.bubble{padding:12px 14px;border-radius:12px;max-width:78%;border:1px solid var(--line-soft)}
.bubble .meta{font-size:11.5px;color:var(--mut);margin-bottom:5px;font-weight:600}
.bubble.cust{align-self:flex-end;background:var(--lacivert-050);border-color:#d4e4f0}
.bubble.adm{align-self:flex-start;background:#fff}
.bubble.internal{align-self:flex-start;background:#fff7e8;border:1px dashed var(--turuncu-600)}
.bubble.internal .meta::after{content:' • ic not';color:var(--turuncu-600)}
.bubble.ai{align-self:flex-start;background:#eef6f1;border:1px solid #cfe6da}
.bubble.ai .meta{color:#1f8a52}
.ai-optin{display:flex;align-items:flex-start;gap:10px;background:#eef6f1;border:1px solid #cfe6da;border-radius:10px;padding:11px 13px;cursor:pointer}
.ai-optin input{margin-top:3px}
.ai-note{margin-top:8px;font-size:12px;color:#6b5a1a;background:var(--turuncu-050);border:1px solid var(--turuncu-100);border-radius:8px;padding:8px 10px;line-height:1.5}
.ai-att-note{color:#8a3a1a;background:#fdecec;border-color:#f5c6c6}
.att-row{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}
.att{display:inline-flex;align-items:center;gap:7px;background:#fff;border:1px solid var(--line);border-radius:8px;padding:6px 10px;font-size:12.5px;text-decoration:none;color:var(--lacivert)}
.att:hover{background:var(--lacivert-050)}

/* ---- Ticket: reply, iki asamali kapatma, kilit ---- */
.bubble .quote{font-size:12px;color:var(--mut);border-left:2px solid var(--turuncu);padding:2px 8px;margin-bottom:5px;background:var(--turuncu-050);border-radius:0 6px 6px 0}
.bubble .reply-link{display:inline-block;margin-top:6px;font-size:12px;color:var(--lacivert);cursor:pointer;font-weight:600}
.bubble .reply-link:hover{color:var(--turuncu-600)}
.reply-banner{display:flex;align-items:center;justify-content:space-between;gap:10px;background:var(--turuncu-050);border:1px solid var(--turuncu-100);border-radius:8px;padding:6px 10px;margin-bottom:8px;font-size:12.5px;color:var(--ink)}
.reply-banner a{cursor:pointer;color:var(--mut);font-weight:700}
.ticket-actions{margin-bottom:14px}
.lock-note{display:flex;align-items:center;gap:8px;background:#f4f6f8;border:1px solid var(--line);border-radius:10px;padding:11px 13px;font-size:13px;color:var(--mut)}
.lock-note svg{color:var(--mut);flex:0 0 auto}
.confirm-note{background:var(--turuncu-050);border:1px solid var(--turuncu-100);border-radius:10px;padding:11px 13px;font-size:13px;color:var(--ink);margin-bottom:10px}
.confirm-btns{display:flex;gap:10px;flex-wrap:wrap}

/* ---- Modal ---- */
.modal-back{position:fixed;inset:0;background:rgba(9,30,46,.5);display:grid;place-items:center;padding:20px;z-index:100}
.modal{background:#fff;border-radius:14px;box-shadow:var(--shadow-lg);width:100%;max-width:540px;max-height:90vh;overflow:auto}
.modal-head{padding:18px 20px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}
.modal-head h3{font-size:16px}
.modal-body{padding:20px}
.modal-foot{padding:14px 20px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:10px}
.x{background:none;border:none;font-size:20px;color:var(--mut);cursor:pointer;padding:0;width:30px;height:30px}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.mb{margin-bottom:14px}

/* ---- Toast ---- */
.toast{position:fixed;bottom:22px;right:22px;background:var(--lacivert);color:#fff;padding:12px 18px;border-radius:10px;box-shadow:var(--shadow-lg);font-size:13.5px;z-index:200;opacity:0;transform:translateY(8px);transition:.2s}
.toast.show{opacity:1;transform:none}
.toast.err{background:var(--kirmizi)}

.spinner{width:22px;height:22px;border:2.5px solid var(--line);border-top-color:var(--turuncu);border-radius:50%;animation:spin .7s linear infinite;margin:30px auto}
@keyframes spin{to{transform:rotate(360deg)}}

/* ---- Responsive: mobil ---- */
@media(max-width:860px){
  .shell{grid-template-columns:1fr}
  .side{position:fixed;left:0;top:0;bottom:0;width:236px;transform:translateX(-100%);transition:.22s;z-index:80;height:100vh}
  .side.open{transform:none}
  .side-back{position:fixed;inset:0;background:rgba(9,30,46,.45);z-index:70;display:none}
  .side-back.show{display:block}
  .hamb{display:inline-grid!important}
  .content{padding:16px}
  .row2{grid-template-columns:1fr}
  /* Mobilde tablolar kart benzeri okunur; kolon filtre kritik degil */
  table.grid{min-width:0}
  .th-funnel{display:none} /* mobilde huni gizli, basit tutuluyor */
  table.grid, table.grid thead, table.grid tbody, table.grid th, table.grid td, table.grid tr{display:block}
  table.grid thead{display:none}
  table.grid tbody tr{border:1px solid var(--line-soft);border-radius:10px;margin-bottom:10px;padding:6px 10px;background:#fff}
  table.grid td{border:none;padding:6px 4px;display:flex;justify-content:space-between;gap:14px}
  table.grid td::before{content:attr(data-label);font-weight:700;color:var(--mut);font-size:12px}
  .num{text-align:right}
  .bubble{max-width:100%}
}
.hamb{display:none;background:none;border:none;color:var(--lacivert);padding:6px}